Shipping policy

Dispatch Timeframes

All in-stock items are dispatched from our Sydney warehouse within 1–2 business days. During peak periods, dispatch may take up to 3–4 business days.

We always do our best to get your order on its way as quickly as possible.

Shipping Options

We use Australia Post for all deliveries

Within Australia

New Zealand

Express Post orders are prioritised for the fastest possible turnaround. If you need your order quickly, we strongly recommend selecting Express Shipping at checkout.

Shipping Estimates

Delivery times vary depending on your location.

To check the estimated delivery timeframe for your order, simply enter your postcode at checkout. Remember to allow for our dispatch timeframe above when working out when your order is likely to arrive.

Express Shipping & Delivery Dates

Express Shipping provides the fastest available Australia Post delivery service, and Express orders are prioritised for dispatch.

However, a particular delivery date cannot be guaranteed.

If you need your order by a specific date, check the Australia Post delivery estimate for your postcode at checkout before placing your order and allow for our dispatch timeframe as well.

Need Your Order by a Particular Date?

First, check the delivery estimate for your postcode at checkout and select Regular or Express Shipping based on the timeframe you need.

Please make sure you choose your preferred shipping option before placing your order, as we’re unable to change the shipping method once your order has been placed.

Once your order is placed, you’re welcome to contact our Customer Care team and let us know your deadline. We’ll do everything we can to prioritise your order for dispatch and help get it on its way as quickly as possible.

customercare@dreamerrv.com.au

Tracking Your Order

Once your order has been dispatched, you’ll receive an email containing your Australia Post tracking information.

Please note that tracking may not show movement immediately. Australia Post tracking generally becomes active once your parcel has been scanned into their network.

For the most up-to-date tracking and delivery information, we recommend registering for an Australia Post MyPost account using the same email address you use when placing your order.

Australia Post Delivery Notes

Delivery notes entered at checkout go directly to Australia Post.

This section is intended only for delivery instructions such as gate codes, safe-drop details or access information for your property. These notes are included with your Australia Post shipping information and are not seen or monitored by our Customer Care team.

For order assistance, sizing questions or changes to your order, please email us directly at customercare@dreamerrv.com.au so we can assist before dispatch.

Orders Containing Multiple Items

If your order contains more than one item, your products may occasionally be packed and shipped in separate parcels.

You will usually receive one Australia Post tracking number in your dispatch notification email, with each parcel linked to that shipment.

Please use the drop-down option on the Australia Post tracking page to view and monitor the delivery progress of each parcel.

Australia Post MyPost

We recommend registering for an Australia Post MyPost account and using the same email address when placing your order.

This gives you access to the most up-to-date tracking and delivery information and may also allow you to manage your delivery after dispatch.

If you need to update your delivery address after your order has been dispatched, you may be able to request a redirection through your MyPost account before the parcel status changes to “On board for delivery”.

Delivery to Your Home Address

We can deliver to your home address, PO Box or Parcel Collect address using Australia Post.

To help ensure your order reaches you safely, all parcels are sent using a trackable service requiring a signature on delivery.

Travelling Without a Fixed Address?

If you’re travelling full-time or don’t have a fixed delivery address, you can still have your order sent ahead using the Australia Post Parcel Collect service.

Choose a participating Post Office along your route and have your parcel waiting for you when you arrive.

To use Parcel Collect, you’ll need an Australia Post MyPost account. If you don’t already have one, you can create one through Australia Post.

Once logged in:

Things to Remember

Your Parcel Collect delivery address will look something like this:

Alex Taylor

Parcel Collect 10

BROOME WA 6725

If you have any questions or concerns about your delivery, we’re always happy to help.

customercare@dreamerrv.com.au