Refund policy

At Dreamer RV, we want you to feel confident in your purchase. If something isn’t quite right, our Customer Care team is here to help guide you through the return process.

How Long Do I Have to Return an Item?

Eligible products can be returned within 30 days of purchase.

Please Check Your Mattress Size Before Ordering

We strongly recommend carefully measuring your mattress before placing your order, as caravan mattress sizes and shapes can vary considerably.

We do not offer direct exchanges, including where an incorrect size has been ordered. If you need a different size, the original item will need to be returned in accordance with this Returns Policy and a new order placed separately for the correct product.

Our Sizing Calculator can help you find the best fit before ordering, and our Customer Care team is also happy to assist if you’re unsure.

How Do I Start a Return?

Please email us at customercare@dreamerrv.com.au before returning your item. Our Customer Care team will guide you through the process and provide the relevant return instructions.

Once your return has been approved, we’ll also provide you with a return identification label to attach to your parcel. This helps our warehouse team identify your return and match it correctly to your order when it arrives.

Please include:

Please do not send an item back before your return has been approved and return instructions have been provided.

If you purchased your Dreamer RV product through an online reseller or physical stockist, please contact the place of purchase directly regarding your return or refund.

If your return relates to a suspected manufacturing fault, please refer to our Warranty page and contact our Customer Care team with details and photos of the issue.

How Are Refunds Processed?

Once your returned item has been received and assessed, we’ll send you an email confirmation.

For accepted returns, a $25 handling fee will be deducted from your refund. The remaining refund will be credited back to your original payment method.

Please allow a few business days for the funds to appear in your account after the refund has been processed. Processing times can vary depending on your payment provider.

Who Covers Return Shipping?

Return shipping to our Sydney returns facility is the customer’s responsibility and is non-refundable.

Returning Your Item Safely

We recommend using a trackable shipping service when returning your item so you can monitor its journey back to us.

Please ensure your item is packaged securely and that any existing shipping labels are covered or removed before lodging your return.

Need Help?

Our Customer Care team is here to help. If you have any questions about your return, please contact us at:

customercare@dreamerrv.com.au

Thank you for choosing Dreamer RV.